Returns Policy

We stand behind the quality of our products and aim to make the returns process as straightforward as possible. Please read the below carefully before initiating a return.

What can be returned?

We accept returns on most standard stocked items, provided they meet the conditions outlined below.

Items not eligible for return include:

• Special order or custom-made products
• Installed, used, or damaged items (unless deemed faulty)
• Clearance or non-stocked items
• Items returned without original packaging

When do items need to be returned by?

• Return requests must be made within 7 days of delivery or collection
• Any damage, shortage, or incorrect items must be reported within 3 days of delivery

Unfortunately, we cannot accept claims outside of these timeframes.

Where do items need to be returned to?

All returns must be sent to or approved for return to:

WGA Food Equipment
1/18 Shaban Street, Albion Park Rail, NSW

How do customers return items?

To initiate a return:

1. Contact our team at sales@wgafoodequip.com.au or call 1300 222 022
2. Provide:
   • Invoice or order number
   • Description of the issue
   • Photos (required for damaged or faulty items)

Once approved, we’ll provide return instructions.

Important:
Returns sent without prior approval may not be accepted.

Shipping for returns

• Return shipping costs are the responsibility of the customer unless:
  • The item is faulty
  • The incorrect item was supplied
• Original shipping charges are non-refundable
• For larger items, we may be able to assist with organising return freight at the customer’s expense.

Credit for returns

Approved returns will be processed as:

• Store credit or
• Refund to original payment method (at our discretion)

Please allow 5–10 business days for processing once the item has been received and inspected.

A restocking fee of up to 20% may apply for change-of-mind returns.

In-store return option

Returns can be made in person at:

WGA Food Equipment Showroom
1/18 Shaban Street, Albion Park Rail, NSW

Please contact us beforehand to ensure your return is approved and ready for processing.

Packing materials

All returned items must:

• Be in original packaging
• Be unused and in resalable condition
• Include all parts, accessories, and documentation

Items not returned in original condition may be rejected or incur additional fees.

If you’re unsure about anything before purchasing, we’re always here to help - a quick call can save a lot of back and forth later.