Zesters and Peeling Utensils

Service Baskets-Plastic and S-Steel

Polycarb and Melamine Drinkware

Cream Whippers and Soda Syphons

Coloured Cups Mugs and Teapots

Au Gratins Souffles and Condiments

Vitroceram and Trenton

Moda Crockery

Luzerne Crockery

Australian Fine China

Terms & Conditions

By visiting, viewing or ordering from our website you agree to acknowledge and be bound by the Terms and Conditions outlined in this document.

This document outlines the trading Terms and Conditions bound to all WGA Food Service Equipment transactions incorporating but not limited to online, fax, phone and email ordering. Furthermore, this agreement outlines specific terms of use applicable to all aspects of our website.

The words we, us, our, WGA Food Service Equipment mean WGA Food Service Equipment of 267 Keira Street Wollongong, NSW 2500. The words "you" and "your" refer to registered users, customers, resellers, associates, suppliers or general public visitors to our Web Site.
We may amend this Agreement at any time in our discretion by posting the amended terms on our Site. Any amendments to this document will be posted in the online News facility and welcome page. Except as stated below, all amended terms shall automatically be effective immediately after they are posted in the online News facility. This Agreement may not be otherwise amended except through a written request from you (signed) and agreed by us (signed). This agreement is effective on [Agreement Date].

All trading Terms and Conditions are outlined in the following sections:

  1. Governing law
  2. Intended use
  3. Disclaimer and limitation of liability
  4. Methods of ordering
  5. Pricing
  6. Order process
  7. Methods of payment
  8. Delivery
  9. Returns

1. Governing Law

The Terms and Conditions of this agreement are governed by the applicable statutory rules and regulations enforced by the Federal Government of Australia and the applicable State Government of the user purchasing the goods.

2. Intended Use

  1. All material including but not limited to text, images, multimedia, advertisements and downloadable content is published by us and made available to worldwide audiences. If you access this website outside of Australia, you do so at your our risk and you must comply with the rules and regulations enforced by your respective jurisdiction.
  2. You agree differing terms and conditions exist between local (Australian) and international customers.
  3. The general public of all ages may view all publicly available material and only copy it for personal use. You may only use material for commercial purposes when you have prior written consent from WGA Food Service Equipment .
  4. Registered users may be but not limited to general public, employees or representatives of companies, associations, governments or any other corporate entity.

3. Disclaimer and Limitation of Liability

  1. All material on our website is provided to you "as is" and "as available". We do not warrant or guarantee the accuracy, adequacy or completeness of this material, and expressly disclaim liability for mistakes, misleading or absent information.
  2. To the maximum extent permissible by law and unless otherwise specified, we do not warrant, guarantee or make any representations and warranties of any kind, whether express, implied or statutory.
  3. Whilst we promise to actively combat malicious activities, we do not warrant, guarantee or make any representations our website will be safe from such behaviour including but not limited to viruses, hackers or denial of service attacks. Furthermore, we do not warrant, guarantee or make any representations that our website will be fully accessible at all times and disclaim any loss or damages as a result of it being unavailable.
  4. To the maximum extent permitted by law, we disclaim liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost registrations, lost goodwill, or lost or stolen programs or other data, however caused and under any theory of liability arising out of or in connection with (1) use of this site, or the inability to use this site by any party; or (2) any failure or performance, error, omission, interruption, defect, delay in operation or transmission; or (3) line or system failure or the introduction of a computer virus, or other technical sabotage, even if we or our employees or representatives are advised of the possibility or likelihood of such damages, losses or expenses.

4. Methods of Ordering

  1. Internet
  2. Ordering over the Internet enables customers to access real time pricing and information of our entire product range, it also allows you to view order history, create regularly ordered product templates and many other features to save time and effort.
  3. All online orders are treated as an express intention to purchase the nominated goods (Purchase Order) for the agreed online prices.
  4. You accept that other than Freight on Board (FOB) all other freight charges will not be included with your online purchase order. See Terms and Conditions of Delivery below.
  5. We reserve the right to alter the agreed price if an incorrect price was caused by a software fault, error or malicious attack.
  6. You accept that a Minimum Order Charge of $10.00 will be charged on all orders with a basket total of less than $30.00.

By Phone

Our customer service operators are ready to take orders and enquiries via:
In Australia: (02) 4228 9733
International: +612 4228 9733
In Australia: (02) 4229-9023
International: +612 4229-9023
Email: sales@wgafoodequip.com.au
Warehouse Address:
267 Keira Street Wollongong, NSW 2500
All fax, phone or email orders are treated as an express intention to purchase the nominated goods (Purchase Order) for a previously quoted price.

5. Pricing

  1. Unless otherwise specified, all prices on our website are quoted in Australian Dollars (AUD).
  2. Listed prices are displayed Excluding GST or other taxes where applicable.
  3. All prices are subject to changes without prior notice.
  4. Pricing is subject to change without notice.
  5. All pricing excludes freight.

6. Order Process

  1. Unless previously quoted, you accept that any extra freight charges will be added to your order.
  2. In most cases, your order will be processed and dispatched within 72 hours unless otherwise advised. During trade fairs periods, please expect a longer dispatch time.
  3. Please call us on (02) 4228 9733 if you have not received your order within 7 working days of placing your order or if you have any concerns at all.

7. Methods of Payment

  1. For ordering online we accept the following methods of payment:
    Secure credit card transactions with Dialect using Secure Socket Layer technology for VISA and Master Card.
    A payment is considered complete when the funds have been cleared.
  2. For offline payments we accept the following methods of payment:
    Over the phone credit card VISA and Master Card.
    Direct Deposit
    A payment is considered complete when the funds have been cleared.
  3. On account. We only accept payment on account if you are a regular customer of WGA Food Service Equipment. All account customers must fill out a credit application form prior to picking this option.
    A payment is considered complete when the funds have been cleared.

8. Delivery

  1. Inside Australia: Orders sent within Australia will be sent by courier.
  2. Documentation: An itemised Tax Invoice containing a description of goods purchased and freight charged accompanies all orders.
  3. Final Delivery: All orders will only be delivered to a business or residential address and require a signature upon receipt. We do not accept post office box addresses.
  4. Own courier: If you choose to use your own courier, please note that you are liable for all charges imposed by your courier. We will not be responsible for loss or damage to the goods whilst in transit. We will simply liaise with your courier regarding pick-up of the order from our warehouse. Once the goods have been picked up by your courier, we will have no further responsibility for their loss or damage whilst in transit.
  5. Insurance for goods in transit is not included in the purchase price or delivery cost. If the purchaser requires insurance, a quotation will be provided before shipping.
  6. Please check all items before signing for them. Please do not accept deliveries if the goods are obviously damaged in transport, including the packaging. It may be necessary to keep packaging in case an inspection is required and/or may need to present evidence in terms of photos.
  7. Please report any damaged cartons immediately.
  8. All consignment notes from couriers or delivery dockets must be retained.

9. Returns

  1. Damaged or faulty goods may be returned to us freight free.
  2. All claims / returns must be notified in writing (by fax or email) within 5 working days of receipt of goods.
  3. Goods returned for credit (other than faulty goods) will incur a re-stocking fee and will only be accepted if prior arrangements have been made with WGA.
  4. Goods returned for credit will only be accepted if returned in new condition in original packaging and with all original instruction booklets and warranty cards.
  5. If returned goods have been used in any way, no credit will be issued.
  6. Freight for all returns (other than damaged/faulty goods) will be the responsibility of the purchaser.

Contact Us

Please feel free to contact us if you require further information or a clarification of any statements above.

© Copyright 2017 WGA Food Service Equipment

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